Refund Policy

RETURNS
If you are not completely satisfied with your purchase for any reason, you may return it for a refund or an exchange within 7 days from the day of purchase. All returned items must be in new and unused condition in its original packaging.

To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note: we only accept refunds if the item was faulty on arrival.

To make a return, contact us at hello@cinderprojects.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do not cover the cost of shipping to return items.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember: it can take some time for your bank or credit card company to process and post the refund.

EXCEPTIONS / NON-RETURNABLE ITEMS
Custom designed products are final and non-refundable. Unfortunately, we also cannot accept returns on sale items or gift cards.